Issue Management
Course Description:
Unexpected events are an inevitable part of daily operations in any organisation. The cosmetics industry, must adhere to Good Manufacturing Practices (GMP), which encompass a broad range of quality-related activities, including product formulation, manufacturing, packaging, and distribution.
For this reason, it is crucial for professionals working in GMP environments to recognise and address quality issues promptly and effectively. This course will delve into the who, when, why, and how of quality event reporting in cosmetics GMP settings. It will also highlight the importance of systematically and efficiently raising, documenting, and resolving quality concerns.
By the end of this course, you will gain a clearer understanding of how to manage day-to-day quality related issues, ensuring compliance and maintaining the highest standards of product quality and safety.
Learning Outcome:
- Understand what a quality related issue or problem is
- Discuss the importance of issue management
- Recognise how to address an issue
- Differentiate between raising and reporting an issue
- Identify the roles and responsibilities of personnel involved in the process
- Identify the detailed steps to follow when managing issues
- Understand what a quality related issue or problem is
- Discuss the importance of issue management
- Recognise how to address an issue
- Differentiate between raising and reporting an issue
- Identify the roles and responsibilities of personnel involved in the process
- Identify the detailed steps to follow when managing issues
Course Features
| Modules | : | 2 |
| Duration | : | 2 Hour(s) |
| Language | : | English |
| Assessment | : | Self |
| Skill Level | : | Entry |
Course Content(s)
Introduction to Issue Management (CPIM0102)
This module covers the importance of raising, recording and dealing with quality issues and events that occur in the Cosmetics GMP environment.
Issue Management - The Process (CPIM0201)
This module dives into why following a systematic and efficient process is important and gives the detailed process to follow when managing issues in a GMP environment. It covers who, when, why and how quality issues should be dealt with.